Operations Co-Ordinator

Carole Bowen

Operations Co-ordinator / Assistant Office Manager

Qualifications:
NVQ level 2 Customer Services

Qualifications working towards:
NVQ level 3 Customer Services

Carole started working for Simply Better Services in 2004. She works closely with the General Manager, Operations Managers, Contract Managers, Area Managers, Site Managers and Mobiles Supervisors.

Carole arranges work schedules for mobiles , extra staff, periodic cleaning and non-contract cleans (one offs) and keeps the Quality control ISO9001 & ISO 14001 standards up to date.

Carole's role also includes contacting clients on a monthly basis to see if they are satisfied with the level of service provided. Carole records their responses and, in conjunction with our Client Comment Cards, these responses form a major part of the Director’s Weekly Meeting Agenda.

Carole is a dedicated Operations Co-ordinator who provides a strategic role within the company. She conducts herself in a calm and efficient manner affording all employees and clients the highest level of respect and consideration. Carole is committed to resolving day to day issues efficiently to the satisfaction of all.

Personal enough to care, Professional enough to deliver

Responsibilities

We operate in an extremely competitive marketplace and depend on the skills of every employee to achieve our business objectives and to uphold our reputation for the quality of the services we provide.

Administrative Support

SBS Main Site

Simply Better Services is committed to helping employees perform well in their present job roles, as well as encouraging and supporting any employees who demonstrate a desire and an ability to progress further within the business.

 

WINNS Security Services

Winns Security Services Limited was established in 1989 as a privately owned organisation providing a dedicated, high quality contract security service, and now currently provides professional officers, patrols, key holding / alarm response to commercial establishments, hospitals and local authorities in the south of England.